Privacy Policy

Privacy Policy

This Privacy Policy explains what personal information Blue Heaven RV Park & Resort (“Blue Heaven,” “we,” “us,” or “our”) collects, how we use and protect it, and the choices you have regarding your information. This policy applies to our website at blueheavenrvpark.com, our reservation process, and our SMS/text messaging communications program.

1. Information We Collect

We collect the following categories of personal information:

• Contact information: name, email address, mailing address, and phone number.
• Reservation details: arrival and departure dates, site type, number of guests, vehicle information, special requests, and related notes.
• Payment information: billing details processed through our secure payment provider. We do not store full payment card numbers.
• Mobile/SMS data: your mobile phone number and records of consent when you opt in to receive text messages from us.
• Communications: messages you send to us by phone, email, web forms, or SMS, and our responses to you.
• Website usage data: limited technical data such as IP address, device and browser type, and pages visited (collected via cookies or similar technologies if enabled on your device).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage reservations and provide guest services.
• To communicate with you about your reservation and stay (confirmations, reminders, updates, and check-in instructions).
• To operate our SMS messaging program for guests who have opted in, in compliance with TCPA, CTIA guidelines, and Twilio’s Acceptable Use Policy.
• To respond to your inquiries, requests, and customer service needs.
• To process payments securely.
• To improve our website, services, and guest experience.
• To send promotional communications only where you have separately and explicitly consented to receive them.
• To comply with applicable legal obligations and to protect against fraud, abuse, or unauthorized access.

3. SMS Messaging & Mobile Information

If you opt in to receive text messages from Blue Heaven RV Park & Resort, we use your mobile phone number to send the messages you requested and to communicate with you about your reservation and stay. Our SMS program is operated through Twilio’s Programmable Messaging platform and is registered under the A2P 10DLC (Application-to-Person 10-Digit Long Code) framework required by U.S. wireless carriers.

No mobile opt-in data or mobile phone numbers will be shared with third parties or affiliates for marketing, promotional, or advertising purposes. All SMS opt-in information and message content is kept strictly confidential.

To opt out of SMS messages at any time, reply STOP, END, CANCEL, QUIT, or UNSUBSCRIBE to any message you receive from us. For help, reply HELP. For full SMS terms, see our SMS Messaging Terms & Conditions.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service providers: we work with trusted third-party vendors who help us operate our business, including website hosting providers, reservation management systems, payment processors, and SMS delivery platforms (including Twilio). These providers are authorized to process your information only to perform services on our behalf and are prohibited from using your information for their own marketing or promotional purposes.
• Legal and safety requirements: we may disclose information if required by law, court order, or governmental authority, or when necessary to protect the rights, property, or safety of Blue Heaven RV Park & Resort, our guests, or the public.
• Business transfers: in the event of a merger, acquisition, sale of assets, or similar business transaction, your information may be transferred as part of that transaction. We will notify you of any such change via a notice on our website or by direct communication.

We do not share, sell, or provide your personal information or mobile data to any third party for marketing or promotional purposes under any circumstances.

5. Cookies & Website Analytics

Our website may use cookies or similar tracking technologies to remember your preferences, understand how visitors interact with our site, and improve our online experience. Cookies are small data files stored on your device by your browser. You can control or disable cookies through your browser settings at any time. Disabling cookies may affect certain features of our website. We do not use cookies to collect sensitive personal information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. Payment information is processed through secure, encrypted payment systems. SMS opt-in data is stored securely and accessed only by authorized personnel with a legitimate business need.

While we take these precautions seriously, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it in accordance with our internal data retention practices.

8. Your Rights & Choices

• SMS opt-out: reply STOP (or END, CANCEL, QUIT, UNSUBSCRIBE) to any SMS message to unsubscribe immediately. Reply HELP for support.
• Access and correction: you may contact us to request access to, or correction of, the personal information we hold about you.
• Deletion: you may request that we delete your personal information, subject to our legal obligations and legitimate business needs.
• Do Not Sell: we do not sell personal information. No opt-out for sale is required, but you may contact us at any time with privacy concerns.
• Promotional communications: if you have opted in to receive promotional emails or SMS messages, you may withdraw consent at any time by contacting us or using the unsubscribe/opt-out mechanism provided.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take prompt steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content or privacy practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Blue Heaven RV Park & Resort
4599 FL-77, Chipley, Florida 32428
Phone: (850) 260-2386
Email: ksbritt6@gmail.com
Website: blueheavenrvpark.com

Effective Date: February 27, 2026  |  Last Updated: May 5, 2026
This policy covers our SMS program operated via Twilio and complies with TCPA, CTIA Messaging Principles and Best Practices, and Twilio’s Acceptable Use Policy.